Frequently Asked Questions

1. What are the benefits of registering the warranty?
When making this registration, the Medical Device automatically has 5 or 2 years Warranty as the case may be (Glucometer – Blood Pressure Monitor). This covers factory damage and attention either by telephone or in person if the Device presents any anomaly during the period that includes it.

2. What is the control solution?
The control solution is a substance that simulates a glucose charge and serves to test that the strips and device are working properly.

3. In the user manual they talk about the control solution and at the time of delivery the equipment does not come in the elements of the device?
The control solution is only handled by the company's authorized personnel. In this case, educators, technicians / maintenance engineers; in such case the equipment presents any inconvenience they will be those who perform Device review with the control solution.

4. Can the computer be used with a cable to transmit data from the computer to a PC, because the computer does not bring it?
The cables to transfer data to computers are made through the Health-care institutions.

5. When comparing the results of my device with another, the results are very different why does this happen?
Comparisons of results between Devices should not be made since it will not be known with certainty which of the devices is giving correct values and which ones altered. Validations should be carried out with the GlucoQuick Brand Device and note that the difference between one result and another does not exceed the margin granted by the ISO 15197 Standard for differences between results of this type of tests.

6. Because there are differences between glycometry and does not always give me the same value?
The ISO 15197 standard indicates that there may be differences between glycometries and that the glucometer will not always give the same result. It should also be considered if there is a problem with the proper use of the strips or with the technique being used at the time of the test.

7. Why can't a lancet be used for multiple tests?
Different lancets should be used for each test, as this is a sterile single-use product. In the event that one is used for several tests, the glucometer may yield high or low results because blood residue from previous tests may accumulate. On the other hand, using the same lancet for several tests, can cause wear of the same, which could cause more pain at the time of the puncture.

8. Should the Glucometer and bandages be calibrated?
No, GlucoQuick Medical Devices are factory calibrated and glucometer strips do not need coding.

9. Why does the Glucometer yield high or very low results like Hi and Lo?
Basically these messages or results appear due to a bad storage of the strips or due to improper technique. As well as they can be caused by using expired strips.

10. The team doesn't turn on what it is?
In the case of glucometers it may be due to the following factors: - Worn battery - Split battery support - Battery inserted in wrong position

11. How are equipment reviews performed in person?
In the first instance, the validations are made by telephone through the line 01 8000 510 361. Once communicated to the Contact Center, the validations will be made and if necessary the scheduling will be made to perform the face-to-face review.

12. The device displays an E-b on the screen, and turns off.
The error in mention means battery error and this is presented by the Device when the battery is discharged so, the change of the battery in use must be made by a totally new one of the same reference.

13. What is the G30a Glucometer battery reference?
The G30a Glucometer battery reference is CR2032.

14. Where can I purchase batteries for the Devices?
In pharmacies, supermarkets or chain stores.

15. When is the battery changed is the date and time not configured?
Yes, the date and time must be reconfigured.

16. My device is throwing me an E-U error Why is this error?
This error is because the band you are using is used or they are contaminated. Tests with new strips should be performed for the Glucometer to function normally.

17. The blood pressure monitor is throwing an E - 1 error and my cuff is not inflating why this is?
This error indicates wrong inflation on the cuff, which is caused by wear on the cuff.

18. Do the strips of any Glucometer work in another reference?
The strips only work in references equal to the Devices. For example, Diamond line strips only work for these Devices (GlucoQuick Diamond Mini, Voice, Prima, GD50).

19. What can I do?
What can I do? You must contact our Contact Center 01 8000 510 361, where the relevant validations will be made and subsequently the shipment of a new Holder will be made without any cost.

20. How much do I have to pay to have my Device checked?
The service of revision of the equipment has no cost, it is totally free.